Terms and Conditions

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Terms and Conditions

If for some reason you need to return your goods please follow the instructions below.

Instructions for returning the goods.

Items due for return should be notified to us within 7 days of receipt and returned to us within 14 days of receipt. Failure to do so will result in no refund being given.
Before sending the goods back to us please email to obtain a returns authorization number. You will need to confirm your anme and order number and reason for return.
You will need to include this returns number on the returns docuemnt that came with your purchase.
Please note that goods returned to us must be in resalable condition. They must include all items of the packaging and be packed in the manner they were dispatched; in the manner you would expect to receive it. For reasons of hygiene wigs, tights, eyelashes, and masks cannot be returned.
When returning the package please use a tracked service for your own assurance and peace of mind. Please note that proof of posting is not proof of delivery. Under no circumstances are we responsible for costs incurred in returning the package.

Returns - Faulty Goods

Should a product be faulty, you should let us know immediately as we will happily refund or exchange the product. Please see instructions above on how to return your goods. Once we have received your goods in resalable condition we will refund the price of the item and the postage costs or re send another new product to you.

Returns - Wrong Size

Should a product be the wrong size due to us sending the wrong size to you in error, you should let us know immediately as we will happily refund or exchange the product. Please see instructions above on how to return your goods. Once we have received your goods in resalable condition we will refund the price of the item and the postage costs or re send another new product to you.

If the item is the wrong size and we have fulfilled the order correctly. We will happily replace your item for the correct size if you return the original at your costs. Then pay the ?3.99 delivery charge to re send the item to you.

Returns - Cancelled Order

If you need to cancel your order before we have shipped your goods no charges will be incurred. If we have already shipped your item you should let us know immediately as we will happily refund or exchange the product.

Returns - Late Delivery

If your goods arrive with you after your party date and we are at fault i.e. we have not sent your item to you in a timely manner or the courier is at fault by delivering the item in an untimely manner, you can return the items as described above and we will refund you including the postage charge you paid on purchase. We will also refund postage charges incurred by you for return of the goods.

If the goods arrive with you after your party date and you are at fault, for example, by choosing the tracked service rather than an upgraded next day service or you are unavailable for delivery and the item is returned to us from the courier company, then please refund using the instructions above and we will refund you the purchase price you paid minus postage costs incurred by ourselves to send the item to you.

Payment

Debit and credit cards are accepted. You do not need to have a paypal account to pay by paypal.
Please make all cheques and postal orders out to Cult Costumes at 17 Falconry Court, Fairfield South, Kingston Upon Thames Surrey, KT1 2UR.

Costume Sizing

Our costume sizing is detailed as recommended by the manufacturer. These sizes are a guideline only. All costumes come in stretchy material to enable them to fit the various sizes within the recommendations.

Postage and shipping

All orders are dispatched within 24 hours if they are in stock. If they are not in stock we will notify you via email. All our items are generally in stock and it is only on a rare occurrence that something for sale will be out of stock. If you require your item within a specific time period we recommend that you take up the next day delivery service as tracked post can take up to 3 working days afer despatch. It is your responsibility to choose the correct service we will not be held responsible for goods arriving after your required date.

Liability

From time to time errors can occur in listings. In these instances once notified we will rectify these within 48 hours. In all instances, you will have the choice between canceling your order or continuing with the normal conditions of the corrected listing.