Privacy

Who We Are

Any personal information provided to or gathered by www.cultcostumes.co.uk is controlled by Freedom Worldwide Ltd, a company registered in England and Wales (Company No. 6508072), with a registered office at 17 Falconry Court, Fairfield South, Kingston Upon Thames, Surrey, KT1 2UR London.

What Information We Collect

When you place an Order or otherwise interact with the www.cultcostumes.co.uk website, we may ask you for certain personal information (address, phone number, email). However, all financial data is stored by our cart provider esellerpro who are PCI DSS complaint. We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.

Some examples of how information may be collected by us:

• Information You Provide Us: we receive and store information that you submit when using our website. This information may be provided when ordering from us; searching our website; accessing your account; querying order status.
• Email Communications: to help us make our email newsletter more useful and interesting for our customers we attempt to receive a confirmation when you open and click on email newsletters from www.cultcostumes.co.uk (if your email software/service supports this option). If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.

How We Use This Information

Information is kept securely in accordance with our internal security policy and may be used to:

1. Process and deliver your Order;
2. Provide Customer Support services to you;
3. Provide you with an up to date, efficient, and reliable service;
4. Open and run your cultcostumes customer account;

By making an Order and/or submitting your data to us you agree to this use.

Data Security

Your safety is guaranteed because www.cultcostumes.co.uk uses the latest security measures via our cart provider eSellerPro to protect your details when you shop with us. eSellerPro use 128-bit SSL Software to encrypt your credit/debit card information when you place an order on their secure server, which means that only they are able to decrypt the information in order to process your transaction.

Who Else May See Your Data

In order to complete your order we may need to disclose some of your information to our delivery partners including Royal Mail and their affiliates, this will never be financial data.

Marketing Communications - Cult Costumes

When ordering from Cult Costumes, entering competitions or otherwise interacting with us we may give you the chance to subscribe to our email newsletter. We promise not to bombard you with emails - to make it worth your while we only get in touch when we truly have interesting news to share.

If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.

We may also from time to time send you the Cult Costumes Catalogue by post to the invoice address specified when placing your order. If you do not wish to receive further catalogues please email us to let us know.

Customer Service Contact

You may resolve any issues that concern your interaction with www.cultcostumes.co.uk by:

• Email to sales@cultcostumes.co.uk
• Post at Cult Costumes, 17 Falconry Court, Fairfield South, Kingston Upon Thames, Surrey, KT1 2UR
• Telephoning 0207 193 0262 during Monday to Friday 9am-5pm